Vanter Cruise Health Services (VCHS) actively provides administrative support based on a team approach, in which VCHS liaises with the shipboard management, medical staff, and the cruise line's shore side operation group and management.

Administrative Services Provided:

• Quality Assurance

  • In conjunction with the ISM Safety Management System, and in adherance to CLIA and ACEP guidelines, establish and audit medical practice guidelines.

  • Provide quality control of medical care through case record audits and incident report review.

• Risk management & Safety Support

  • Track guest and crew incident and medical data to provide support and resources of the cruise line's Risk Management and Safety Departments.

  • Available to work closely with shipboard Safety Team on such issues as injury prevention and food sanitation issues. 

• Guest Services

  • Pre-boarding Consultation

  • Respond to guest inquiries for medical records or health claim support

  • Assist guests in documentation for health insurance claims

  • Recommendations for professional charges and billing 

• Medical Record Maintenance

  • Management of guest and crew medical records